How far in advance should I book?
We recommend booking at least 2–3 weeks in advance, especially for Saturday dates which fill up quickly. We do occasionally have last-minute availability — call or text us at (780) 652-3128 to check.
Is there a deposit required to secure my date?
Yes, a 25% deposit is required to secure your event date. The remaining balance is due 48 hours before your event. We accept Interac e-transfer, credit card, and PayPal.
What is your cancellation and rescheduling policy?
Cancellations made more than 14 days before your event receive a full refund. Cancellations within 14 days receive a 50% refund, or you can choose to reschedule at no charge (subject to availability). We understand life happens — just reach out as early as possible.
How do I confirm my booking?
Submit the booking form on our Book Now page. We'll respond within 2 hours via email or phone to confirm availability and send your deposit invoice. Once the deposit is received, your date is locked in and confirmed.
Can I upgrade my package after booking?
Absolutely! If you want to upgrade your package (e.g., from Starter Quest to Epic Arena), just contact us and we'll update your booking. Upgrades are subject to equipment availability.
What ages are the games appropriate for?
We serve kids aged 5–16. All games are carefully curated to be age-appropriate — absolutely no mature or violent content. For younger kids (5–8), we focus on Nintendo Switch and retro classics. For older kids (9–16), Xbox and PlayStation games shine.
How early do you arrive to set up?
Our team arrives 45 minutes before the party start time to fully set up all gaming stations, screens, controllers, and audio — at no extra charge. By the time guests arrive, everything is ready to go.
What do you need from us (power, space, etc.)?
We need at least 2 standard 15A electrical outlets and a clear indoor space of approximately 10×15 feet for our standard setup. We bring all extension cords, power bars, and cable management. Outdoor setups are possible with a covered area (tent/awning).
Do your game hosts supervise the kids?
Yes! Our trained Game Hosts manage the gaming stations, run tournaments, moderate gameplay, and keep energy levels fun and appropriate throughout the event. You can relax and enjoy the party with other adults while we handle the kids.
Can kids play games they request?
We bring a curated library of 10–50+ titles depending on your package. Kids can absolutely make requests and we'll do our best to accommodate. If your child has a specific game they love, let us know at booking and we'll confirm whether we can include it.
What happens if equipment malfunctions during the event?
We bring backup equipment to every event. In the rare event of a technical issue, our hosts are trained to resolve it quickly or swap in a backup console/TV. Downtime is minimal — your party won't be disrupted.
Do you travel outside of Edmonton?
Yes! We serve the greater Edmonton region including Sherwood Park, St. Albert, Leduc, Spruce Grove, Fort Saskatchewan, Beaumont, and Stony Plain. A travel fee of $1/km applies beyond 30km from Edmonton city centre. Contact us for distant locations like Red Deer or Fort McMurray.
Can you set up at a venue, park, or rented hall?
Absolutely. We can set up at homes, backyards (covered areas), community halls, school gymnasiums, church halls, parks with covered pavilions, or any suitable venue. All we need is power access and enough space for the setup.
Do you serve school events and fundraisers?
Yes — we love working with schools, daycares, church groups, and community organizations. We offer custom pricing for larger events and fundraisers. Contact us at hello@playfestpartyco.ca for a tailored quote.